Shipping & Returns

Shipping

• Orders ship from our fulfillment center in Richmond Hill, Ontario.

• Shipping options, costs, and estimated delivery timelines are shown at checkout.

• Orders are typically processed within 3–5 business days, unless otherwise noted at checkout.

• Tracking information is provided when available.

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Final Sale Policy

All sales are final. PHOXShop does not accept returns or exchanges.

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Damaged Items

If an item arrives damaged, you must contact us within 24 hours of delivery for review. To help us resolve your request quickly, please email shop@pharmaguide.ca and include:

• Your order number

• Clear photos of the damaged item(s)

• Photos of the shipping box and packaging materials

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Requests submitted after 24 hours may not be eligible for review.

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PHOXShop may, at its discretion, offer a replacement, credit, or other resolution depending on the product category, supplier policies, and available documentation.