Privacy Policy
Privacy Policy
Effective Date: January 1, 2026
PHOXShop (“PHOXShop”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal and business information of our users. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the PHOXShop website, marketplace, and related services.
PHOXShop is operated by PharmaGuide Inc., a Canadian company.
1. Information We Collect
We collect information necessary to operate PHOXShop and provide our services effectively. This may include:
Business & Account Information
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Business name, address, and contact details
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Authorized user names, email addresses, and phone numbers
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Retailer or partner application details
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Account credentials and login information
Order & Transaction Information
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Order history and product selections
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Shipping and billing information
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Payment authorization details (payment information is processed by third-party providers and is not stored directly by PHOXShop)
Communications
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Emails, inquiries, and support requests
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Communications related to orders, applications, or account activity
Technical Information
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IP address, browser type, device information
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Log data and usage information for security and performance purposes
2. How We Use Your Information
We use collected information to:
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Review and manage retailer and partner applications
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Create and administer user accounts
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Process orders, payments, and fulfill transactions
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Communicate about orders, accounts, updates, and support inquiries
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Maintain marketplace security and prevent fraud
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Improve platform performance and user experience
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Comply with legal and regulatory requirements
3. Payment Processing
All payments made through PHOXShop are processed by secure, PCI-compliant third-party payment processors.
By placing an order, you authorize PHOXShop and its payment processors to process charges in accordance with our Terms of Service.
4. Sharing of Information
We do not sell, rent, or trade personal or business information.
We may share information only when necessary, including with:
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Fulfillment partners and suppliers for order processing and delivery
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Payment processors to complete transactions
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Service providers supporting website hosting, analytics, or security
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Legal or regulatory authorities when required by law
All third parties are expected to handle information responsibly and in accordance with applicable privacy laws.
5. Data Retention
We retain information only for as long as necessary to:
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Operate PHOXShop
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Meet contractual and legal obligations
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Resolve disputes
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Enforce our policies
Information may be securely deleted or anonymized when no longer required.
6. Data Security
PHOXShop uses reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.
While no system can be guaranteed to be 100% secure, we take commercially reasonable steps to protect your data.
7. Your Rights
Depending on applicable laws, you may have the right to:
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Request access to the information we hold about you
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Request correction of inaccurate information
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Request deletion of certain information (subject to legal and operational requirements)
Requests can be submitted using the contact information below.
8. Cookies & Tracking
PHOXShop may use cookies or similar technologies to:
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Maintain secure sessions
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Improve site functionality and performance
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Analyze usage trends
You may adjust your browser settings to manage cookies, though some site features may be affected.
9. Third-Party Links
PHOXShop may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage users to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to the PHOXShop website. Continued use of the platform constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at: